Unified Communications

Unified communications (UC) is the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

Ergoman’s Unified communications solutions provide consistent unified user-interface and user-experience across multiple devices and media-types.

  • Call control
  • Presence
  • Instant messaging
  • Voice mail
  • Conferencing (audio, Web and video)
  • Collaboration tools
  • Mobility
  • Software to enable business process integration
  • Integrated Customer care solutions